Refund Policy

BalkanAds provides digital advertising and media placement services. Payments made by advertisers are used to add credits to their BalkanAds account, which can be spent on campaigns within the platform.

Due to the nature of digital advertising, payments and used credits are non-refundable once ad campaigns have started delivering impressions or clicks.

Refunds are only issued under the following conditions:

• A technical issue prevented a campaign from being launched after payment.
• A duplicate payment was made by mistake.
• BalkanAds failed to provide the purchased advertising service within the defined conditions.

Refund requests must be submitted in writing to info@balkan-ads.com within 7 days of the payment date.

Your request must include:

• The email address associated with your BalkanAds account.
• The payment reference or transaction ID (available in your Cards → Transactions page).
• A clear explanation of the issue and the reason for the refund request.

What happens next:

1. Our team will acknowledge your request within 5 business days.
2. We will review the request and notify you of the outcome within 10 business days of receipt.
3. If approved, the refund will be processed to the original payment method via Paysera. Processing may take up to 10 business days depending on your payment provider.

• Credits that have been partially or fully used in campaigns.
• Bonus or promotional credits.
• Fees paid for third-party integrations or processing.